Disaster Relief

My home has been damaged by a natural disaster. What do I do?

We hope that you are safe and we understand this may be a difficult time. We want you to know we are here to support you in any way that we can.

  •   Our Fairway Customer Experience Team is here to help you at toll-free (877)-297-5350 - Our representatives will answer your call Monday - Friday, 8:30 am - 5:00 pm CST

  •   Email: customersupport@myfairwayservicing.com

  •   Claims assistance, please call: (833)-888-6807


If your property has been damaged by Natural Disaster...

Next steps include reaching out to your Homeowner’s Insurance Company or your Secondary Insurance Company (this may include policies such as flood, and earthquake).

  •   By contacting our Customer Experience Team, we can assist you with your homeowner’s insurance company contact information and policy information as well as providing assistance if you have difficulty making your mortgage payment.


Additional disaster assistance information…

FEMA has provided a few websites which will assist in preparation for various types of disasters: www.ready.gov



Red Cross

To apply for Red Cross disaster assistance: www.redcross.org

  •   Or call 1-800-RED-CROSS

NMLS Entity ID # 2289