Disaster Relief

My home has been damaged by a natural disaster. What do I do?

We hope that you are safe, and we understand this may be a difficult time. We want you to know we are here to support you in any way that we can.

  •   Our Fairway Independent Mortgage Corporation Customer Experience Team is here to help you at toll-free 877-297-5350 - Our representatives will answer your call Monday - Friday 8:30 a.m. - 5:00 p.m. CT

  •   Email: customersupport@myfairwayservicing.com

  •   Claims assistance, please call: 833-888-6807

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If your property has been damaged by a Natural Disaster...

Next steps include reaching out to your Homeowner’s Insurance Company or your Secondary Insurance Company (this may include policies such as flood and earthquake).

  •   By contacting our Customer Experience Team, we can assist you with your homeowner’s insurance company contact information and policy information as well as providing assistance if you have difficulty making your mortgage payment.

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Additional disaster assistance information…

FEMA has provided a few websites which will assist in preparation for various types of disasters: www.ready.gov

FEMA

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Red Cross

To apply for Red Cross disaster assistance: www.redcross.org

  •   Or call 1-800-RED-CROSS

NMLS Entity ID # 2289

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Consumer Financial Protection Bureau

For information on dealing with Disasters or Emergencies: Dealing with disasters and emergencies

For information on preparing for Disasters or Emergencies: Preparing for disasters and emergencies